You can unblock it from your profile in My Fibank or personally in our offices. If you want to do it online you can do it from menu Settings->Unlock Token .Here you have to fill the necessary information:
- serial number of the token (it is on its back and has to be written with small letters);
- username for the registration in My Fibank;
- e-mail address from your registration;
- code generated from the token (press the button of the token and write the code generated from it);
- code generated from the token (press the button of the token for another code and write it again);
- PINt number plus code generated from the token. (Your PINt number can be of 4 to 8 digits. If you don’t remember your PINt number, you have to visit our office for a new one. The service fee for a new PINt is 10 BGN.) Then press button Unblock.